Content Policy & Acceptable Use
Guidelines for acceptable content and prohibited activities on our platform
ZERO TOLERANCE POLICY: We strictly prohibit illegal content and activities. Violations result in immediate account suspension.
1. Strictly Prohibited Content
🚫 Illegal Content (Immediate Ban)
- Adult/Pornographic Content: Any explicit sexual content, nudity, or adult services
- Hate Speech: Content promoting hatred based on race, religion, gender, or nationality
- Drug-Related Content: Promotion, sale, or distribution of illegal drugs or substances
- Weapons and Violence: Sale of weapons, promotion of violence, or terrorist content
- Child Exploitation: Any content involving minors in inappropriate contexts
- Human Trafficking: Content related to exploitation or trafficking
⚠️ Fraudulent Activities
- Scams and Fraud: Deceptive schemes, fake products, or misleading claims
- Gambling: Online betting, casinos, or gambling-related services
- Pyramid Schemes: Multi-level marketing without legitimate products
- Fake Identity: Impersonation or use of false credentials
- Phishing: Attempts to steal credentials or personal information
2. Business Verification Requirements
All businesses on our platform must:
- Complete KYC verification with valid government-issued identification
- Provide authentic business registration documents
- Use real business names and contact information
- Maintain current GST registration (where applicable)
- Respond to verification requests within 48 hours
3. Content Quality Standards
✅ Acceptable Content:
- Legitimate business services and products
- Educational and informational content
- Professional photography and descriptions
- Accurate pricing and availability information
- Proper business contact details
❌ Unacceptable Content:
- Misleading or false product descriptions
- Excessive promotional language or spam
- Copyrighted material without permission
- Low-quality or irrelevant images
- Duplicate or plagiarized content
4. Intellectual Property Compliance
Users must respect intellectual property rights:
- Use only original content or properly licensed materials
- Respect trademark and copyright laws
- Obtain permission for using third-party images or content
- Provide proper attribution when required
- Respond promptly to DMCA takedown requests
5. Platform Behavior Guidelines
Professional Conduct:
- Maintain respectful communication with customers
- Respond to inquiries in a timely manner
- Honor booking commitments and policies
- Resolve disputes amicably and transparently
Prohibited Behavior:
- Harassment or abusive communication
- Spam or unsolicited marketing
- Review manipulation or fake testimonials
- Attempts to circumvent platform fees
- Creating multiple accounts to evade restrictions
6. Enforcement and Investigation
Our Investigation Process:
- Automated content scanning for prohibited material
- Manual review of reported violations
- User reporting and community flagging
- Regular compliance audits
- Cooperation with law enforcement when required
7. Consequences of Violations
First Violation (Minor):
Warning and content removal. 24-hour grace period to correct issues.
Second Violation or Moderate Issue:
7-day account suspension and mandatory policy review.
Serious Violation:
Immediate permanent ban and potential legal action.
8. Reporting Violations
Help us maintain a safe platform by reporting violations:
- Use the "Report" button on any business page or content
- Email detailed reports to: abuse@gethubservice.com
- Include screenshots and specific examples
- Provide your contact information for follow-up
9. Appeals Process
If you believe your account was unfairly suspended:
- Submit an appeal to: appeals@gethubservice.com
- Provide evidence supporting your case
- Appeals are reviewed within 5 business days
- Decision is final after appeal review
10. Legal Compliance
This Content Policy complies with Indian laws including the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We cooperate fully with law enforcement agencies.
Report Illegal Content: abuse@gethubservice.com
Legal Compliance: legal@gethubservice.com
Emergency Issues: +91-8000-REPORT (736678)
Last Updated: November 6, 2026. This policy is subject to regular updates to ensure compliance with evolving legal requirements.